10.7 Minors:

1. Child safety and protection is of utmost priority. To prevent      abduction of children, almost all countries have laid down strict      regulations which demand specific documents for visa application or      whenever they travel. Children under 18 years of age must be accompanied      by parent/s or an adult who shall be responsible for their welfare and      supervision or should have a written consent letter from the parent/s to      join the tour. It is the responsibility of the guest to take care of their      accompanied minors throughout the tour and they should be always aware      about their whereabouts.
2. Minors under age of 18, travelling with one of the parents must      have a notarised letter of consent signed by the parent who is not      travelling. If one parent is deceased or the child has only one legal      parent, a notarised statement of the same must be obtained and carried as      a proof on tour. Few countries may issue a minor visa which is linked to      the visa of an adult who has applied together with the minor and must      accompany the minor on tour. To obtain a visa for a minor which is not      linked, NOC of both parents will be required by the consulate/ embassy for      visa application.
3. Failure to submit the appropriate documentation may lead to      cancellation of the tour, in which case the company is not responsible for      any consequences or losses.

10.8 Immigration:

1. Holding a valid visa only allows a guest to enter the respective      country’s immigration point. Granting or rejecting the permission to enter      that particular country is solely upon the discretion of the immigration      authority of that country.
2. Sometimes a guest may be interrogated/ held back/ deported by the      immigration authority. In such cases, the guest may miss out on the      itinerary program or will have to join the tour in-between or discontinue      the tour. All the expenses incurred in this situation will be borne by the      guest/s and Travel Dates is not responsible for the same and guest will      not be eligible for any refunds and compensations from Travel Dates.

11. Tour Itinerary

11.1 Travel Dates tries its level best to operate the tour as per the original tour itinerary. The itinerary given at the time of booking or mentioned on the website/ brochure/ leaflet is based on the information available at that time and is subject to change depending on various factors such as state or country regulations/ airline/ cruise/ rail/ road transport/ hotel/ sightseeing etc.

11.2 Travel Dates reserves the right to change/ alter/ amend the itinerary before the tour departure or while on tour. The information about the same will be conveyed to the guests via email/ sms/ call or by the Tour Manager while on tour.

11.3 Changes in the original tour itinerary can be caused by Force Majeure events, fairs, festivals, sports events, weather conditions, traffic problems, cancellation or re-routing or overbooking of flights/ cruises/ railways, overbooking or closure of hotel, closure of entry of a sightseeing attraction etc. This unforeseen situation may attract additional charges which have to be borne by the guest.

11.4 For the betterment of the itinerary, Travel Dates reserves the right to add/ delete/ exchange the sightseeing attractions or any other service. In this case if the additional new sightseeing or service requires extra charge then it will have to be paid by the guest.

11.5 In a few tour itineraries certain sightseeing attractions/destinations are planned on specific dates/days, for e.g. full moon day, independence day, republic day etc. Due to any unavoidable reason or political movement, if we are unable to visit these sightseeing attractions or destinations then we will try to visit the same on an alternate day. In case a visit is not possible at all, we will try to arrange an alternate sightseeing or refund the entry fee for the same.

11.6 In case if any sightseeing place is not visited or adventure activity is not done due to certain reason then an alternate sightseeing may be arranged, wherever possible. If an alternate cannot be arranged and a refund is applicable, then it shall be paid in INR only.

11.7 Any mishap on tour may result in change of itinerary.

11.8 In any booked tour/ package/ service which include helicopter, seaplane, cruise, ferry etc. would be subject to availability/ weather conditions/ local body permissions/ any other statutory requirements. Travel Dates is not responsible for any operational deficiency under any circumstances whatsoever. Under unavoidable circumstances, Travel Dates reserves the right to use alternate product/ service/ sightseeing etc. instead of the one advertised or published. In either case, the company shall not be liable for any damage, additional expense, or consequential loss suffered by the guest/s.

11.9 Guest may note that changes in the itinerary are due to various factors beyond our control, Travel Dates shall not be liable to pay any compensation/ damages on account of the same.

12. Joining and Leaving Guest (J/L) (Ex Destination Guest)

12.1 Joining and Leaving (J/L) or Ex destination guest is a traveller who books Travel Dates group tour without availing the services of visa, insurance and main sector air ticket to reach the first destination of the tour on day one and leaves the tour on last day from the last place of sightseeing/ restaurant/ hotel/ airport to reach his/her hometown. These guests will have to make the J/L or Ex destination tour payment in INR/ USD/ EURO or in the designated currency of the respective tour either at any of the Travel Dates sales offices or directly by electronic transfer.

12.2. J/L or Ex destination guest should carry valid air ticket/s, passport/s, valid visa/s and insurance for the tour. To and fro airport transfers if any, should be arranged by the guest/s at their own cost. 

12.3 Guests should verify with Travel Dates Travel Advisor about the tour particulars such as day, date, time, place, flight schedule and make their flight bookings accordingly to join/leave the scheduled group tour. Guests should purchase refundable air ticket/s, so that in case of any change in the date of the scheduled tour, guests can pay date change charge to the airline to modify their air tickets accordingly. In case guest purchases non-refundable ticket and there is a change of date in scheduled tour, guests shall have to purchase new ticket to join the tour at their own cost. Travel Dates shall not be liable for any loss/ cancellation arising due to this.

12.4 It is mandatory for the guests to share copy of their valid air ticket, visa and insurance with their Travel Advisor at Travel Dates before the tour.  Guest should also share their local contact details and be aware of the reporting place, name of the Tour Manager and his/her active local contact number.

12.5 Any additional service like pre/ post accommodation, transfers, sightseeing, meals etc. will attract additional charges and such payments must be settled immediately or 30 days prior to the tour departure.

12.6 Due to any unavoidable circumstances or force majeure or airline operational changes, we may have to alter tour sightseeing schedules of first or last day. In that case J/L or Ex destination guest may miss the sightseeing or any on-tour service. Travel Dates will neither be liable for any refund of missed sightseeing/ service, nor any compensation for such consequences.

12.7 J/L or Ex destination guests will have to reach the scheduled reporting place i.e. airport/ hotel/ sightseeing at their own cost as advised by the Travel Advisor/ Tour Manager. In case guest is not able to join the tour at the pre-decided reporting place, group will proceed as per the itinerary and guest will have to join them wherever possible and bear the expenses for the same.

13. Deviation Guest

13.1 Deviation Guest is a traveller who books Travel Dates group tour and opts for deviation from the scheduled itinerary either pre or post the tour for various reasons such as visiting friends/relatives, attending a convocation/ convention, for a business visit etc.

13.2 If guest wishes to travel in advance (pre-deviation) or return at a later date (post-deviation) then the guest must inform the Travel Advisor at the time of booking only. Travel Advisor will guide the guest about the necessary changes to be made in various services such as airline date change/ sector change, visa extension, additional service change, insurance validity, additional accommodation/ transfer etc. There will be additional charges for making the required changes which should be paid by the guest immediately.

13.3 Deviation requests are subject to availability and in case the requested change is not available then guest will have to choose from the alternate options.

13.4 It is the responsibility of the guest to re-confirm their air ticket and flight schedule 24 hours prior to the departure.

13.5 If guest is taking any pre or post tour deviation on their own, then it is the responsibility of the guest to join or leave the tour at airport/ hotel/ sightseeing at their own cost as advised by Travel Advisor/ Tour Manager. In case guest is not able to join the tour at the pre-decided reporting place, group will proceed as per the itinerary and guest will have to join them wherever possible and bear the transport expenses for the same.

13.6 These guests must check their air ticket, visa and insurance for travel dates and validity before departure of the tour.

13.7 Deviation is a requirement of the guest and Travel Dates can only assist but does not guarantee the same and will not be held responsible for any consequences arising due to same.

14. Post Tour Holiday

14.1 Travel Dates offers an option of Post Tour Holiday package i.e. guest can extend their holiday after completion of the scheduled group tour in the same city or country or at a destination of their choice.

14.2 Guest who opts for a Post Tour Holiday, must inform the Travel Advisor at the time of booking itself. Travel Advisor will guide the guest about the necessary changes to be made in various services such as airline return ticket date change/ sector change, visa extension, insurance validity etc. These guests can either choose from readymade Post Tour Holiday packages or take a Customized Holiday. The additional charge for the Post Tour Holiday will have to be paid by the guest immediately. 

14.3 Post Tour Holiday request is subject to availability and in case the requested package is not available then guest will have to choose from the alternate options.

14.4 It is the responsibility of the guest to re-confirm their return air ticket and flight schedule 24 hours prior to the departure.

14.5 Post Tour Holiday is not an escorted group tour. It is a Customized Holiday (FIT) and all inclusions, exclusions will be as per the itinerary.

15. Airline

15.1 General:

1. Travel Dates’s group tours are inclusive of air tickets. Some      category of tours may exclude air tickets. For air-inclusive group tours,      the blocking of seats is done well in advance by Travel Dates, sometimes      even a year before the tour departure date by paying advance/ deposit to      the airline. Actual ticketing of the group happens prior to the departure      as per the airline ticketing policy. Any increase in airfare, taxes, fuel      surcharges, airport development fee etc. in between the tour launch date      and departure date will have to be borne by the guests and to be paid      before the tour departure.
2. When guest books Travel Dates’s air-inclusive tour/FIT package or      an air ticket, it is understood that they have accepted the Airline’s      Terms & Conditions of travel, baggage, meals, services etc. as well as      applicable national/international laws governing air transportation like      DGCA, IATA, PATA etc. In case of discontinuation of airline service or      change in airline route, flight schedule, flight delays etc. any      additional expense incurred for continuation of the tour will have to be      borne by the guests.
3. Guest has to take utmost precaution while filling and verifying      their booking form for details like correct name-spelling, age, birth      date, contact details, passport number, date and place of passport issue      etc. Name should always be as per the passport for international tours and      as per the Aadhar card for domestic tours. Incorrect details may lead to      name correction (if time permits), denial of boarding, deportation,      cancellation of the tour etc. Guests will have to bear the consequences,      losses or additional expenses and Travel Dates is not responsible or      liable for the same.
4. When guests book individual air ticket with Travel Dates, they must      ensure that they do not hold any other air ticket with same or different      airline for the same date, as it may lead to the auto cancellation of the      air ticket and guest will have to bear the consequences arising due to the      same.

15.2 Baggage:

1. Travel Dates provides information about scheduled tour ‘airline      baggage allowance’ to the booked guests prior to the departure of the      tour. Guests should also check the latest baggage allowance of their      respective airline of the tour and adhere to the terms and conditions      regarding baggage allowance of the airline/s they are traveling with. Any      excess baggage charge should be borne by the guests.
       Please note, if you are a guest joining from any other Indian city to the      main hub from where the tour starts and ends, you will use domestic      flights from & to your city of residence. Airline baggage allowance      may vary of your domestic airline and scheduled tour airline. Any excess      baggage for this domestic airline will have to be borne by the guests.
       b. Guests are advised to travel light. Carry a mid-size 4-wheel bag, as      guests have to carry their baggage on their own throughout the tour. Avoid      large-size bags. 

15.3 In-flight Seating:

1. Travel Dates reserves economy class air tickets for the guests of      air inclusive tours, which does not include specific seating like front      row, emergency row, aisle seat, window seat etc. If guests wish to book      any specific seat, they will have to inform their respective Travel      Advisor and make the necessary payment for the said facility. This request      will be subject to availability with the airline.
2. On the day of the departure if guests wish to upgrade from economy      to premium economy, business or first class, they can do so subject to      availability, by paying the additional amount to the airline.

15.4 Airline Credit Points:

1. Guests who wish to use their air miles, frequent flyer points,      credit points etc. for their tour are advised to book the tour as joining      leaving (J/L) or Ex destination guest and reserve their individual tickets      to avail the facility.  Guests will have to communicate directly with      the airline/s for their frequent flyer miles. Travel Dates will assist the      guests if needed.

15.5 In-flight Meals:

1. In flight meal service is at the discretion of the respective      airline.
2. Veg/ Non-veg meal requests and/or special meal requests are to be      informed at the time of booking and are subject to availability with the      airline.
3. Travel Dates is not responsible for any unavailability of requested      meal type/ quantity and quality of the in-flight meal.
4. On domestic as well as short-haul international tours, in-flight      meals are not included in the air ticket and guests are advised to carry      snacks for the flight journey.  

15.6 Airport Service:

1. Various airports offer special services like lounge facility,      attendant, Pranaam Guest Services etc. at an additional cost. Guests who      wish to avail such facility may inform the Travel Advisor to pre-book the      same. Wheel chair facility for seniors or physically challenged guests is      also available at the airport if pre-booked and is mostly free of cost.      These facilities are subject to availability.

16. Baggage and Belongings

16.1 Guests are advised to travel light, not to carry any valuables on tour and take utmost care of their baggage and belongings at all times. Guests should not leave their belongings like mobile, camera, laptop, jewellery, gadgets, passports, visa, tickets, currency, purses, bags etc. unattended. It is advisable to use digital payment systems like forex cards, credit cards, mobile payments, e-wallets etc. on tour. Guests are hereby made aware that they are solely responsible for their personal baggage and all kinds of belongings. Travel Dates or its representative/s are not responsible for any loss/ theft/ damage/ accident of such personal belongings on tour, during flight journey, coach travel, hotel stay or at sightseeing places for whatsoever may be the reason.

16.2 In case of any loss/ theft/ damage/ accident, it is the sole responsibility of the guest to file a complaint with the concerned local authorities like police, private bodies, airline office etc. and keep a follow up of the same with them.

16.3 Any claim regarding loss/ theft/ damage/ accident/ negligence, with any associate like airline/ hotel/ coach company/ sightseeing places etc. should be directly addressed with the respective associate or insurance company (if applicable). Travel Dates is not liable to pay any compensation to the guest for any dispute arising about the adequacy of settlement amount or rejection of the claim by the associate or the insurance company.

16.4 Customs, immigration and airlines restrict the carriage of certain items/ articles/ objects during travel. Also, there is a restriction on the amount of currency a traveller is allowed to carry. All guests should be aware of this and will ensure that they abide by the same. If guests are carrying any restricted object or excess money or misplace their passports, then they can be detained or a flight can be missed and/ or the tour may have to be curtailed. Travel Dates will not be responsible for any losses or additional expenses arising due to the same.

17. Road Travel on Tour

17.1 For tours, air-conditioned/ air-cooled/ non air-conditioned vehicles are used as per the itinerary. The mode of transport for road journeys includes big coaches, mini coaches, tempo travellers, jeeps, cars or taxies depending on the type of the tour, itinerary, road conditions and the number of guest/s in the tour.

17.2 Seat allotment in the coach is based on the booking date priority of the tour. This is also applicable when two or multiple tours are merged together. Seat numbers are allotted one day before the departure of the tour and assigned to the guests on the first day of the tour by the Tour Manager. Seat numbers cannot be provided at the time of booking or before the tour departure.

17.3 In coaches, the seat allotment will start from seat number 5 onwards as seat numbers 1 & 2 are reserved for the Tour Manager and seat numbers 3 & 4 are reserved as prime seats, which can be booked by the guest/s at an additional cost if available. If paid prime seats are not available due to any reason, the company is liable to refund only the prime seat cost to the guest. For smaller vehicles prime seats are not applicable.

17.4 For certain tours we use small vehicles (Etios/ Dzire/ Innova or similar) for road travel. One car will accommodate 4-6 guests. Tour Manager will share one of the cars in the group on a rotational basis. These cars are meant to be used for road journey and sightseeing as per the tour itinerary and are not at the disposal of any individual or group of guests.

17.5 Guest/s or a group of guests can opt for separate vehicle for their family or upgrade the vehicle type or request for tempo traveller/ mini coach/ big coach for their family/ group at an additional cost, subject to availability.

17.6 For tours to Leh Ladakh, Andaman, Sikkim Darjeeling and North East, small vehicles will be used based on 5-6 guests in one vehicle. Since it is a difficult terrain with limited availability of vehicles, the type of vehicles used for these tours will vary on a day-to-day basis. At these destinations, it is not possible to upgrade the vehicle type.

17.7 Coach captain/ vehicle driver plays a vital role in the successful operation of the tour. Guests are requested to treat them with respect and be aware of the driving rules like maximum daily-weekly driving hours, their rest period.

17.8 It is the duty of the guest to be punctual and abide by the day’s schedule and complete the sightseeing/ program as per the itinerary. In case if any guest does not report to the coach at the given time, the coach will proceed to the next point/destination in the programme and the guest will have to join the group at the next point/destination on their own, expenses of which will be borne by them.

17.9 To maintain the comfort and safety of the group, there is a strict ‘no smoking’, ‘no alcohol’, and ‘no eating’ policy in the vehicle. Guests are requested to adhere to the same.

17.10 To maintain cleanliness and hygiene, ‘pay & use’ toilet facilities are available at most of the places and guests are requested to carry coins/ small change for the same. 

17.11 On tours there is a possibility of failure of a vehicle or its air conditioner; in such case we will try to find a feasible solution at the earliest. Travel Dates is not responsible for such mechanical failure and is not liable for any compensation.

17. 12 While on tour, upkeep of the coach is essential. If the interior or exterior of the coach is accidently or otherwise spoiled / damaged by the guest, s/he will be required to pay the charges/ compensation for the same to the coach company immediately.

17.13 Travel Dates will not be liable for any refund to guests for missed sightseeing due to unforeseen circumstances like demonstrations on road, landslides, road closures, traffic jams etc.

18. Cruises and Rail

18.1 Travel Dates offers exclusive cruise tours as well as a few tours where single or multi-night cruises are part of the itinerary. Cruise inclusive tour prices are based on inside state room/ port-hole/ ocean view cabins as mentioned in the itinerary.

18.2 Any upgradation to balcony cabins or suites will be available at an additional cost subject to availability.

18.3 Shore excursions apart from the ones included in the tour or optional facilities on the cruise, can be availed by paying an additional charge to the cruise company by the guest.

18.4 It is guest’s responsibility to be on time as the cruise cannot wait for anyone. In case if any guest misses the cruise, s/he will have to report to the next ‘port of call’ of the cruise or next destination of the tour themselves at their own expense.

18.5 Individual guests travelling on Customized Holiday package, should be aware of the statutory tipping policy of the cruise and pay accordingly.

18.6 Few tours have rail journey as a part of their itinerary. Generally, air conditioned chair car or sleeper birth is reserved for day or night journey respectively. Any upgradation in rail class is possible subject to availability at an additional cost.

18.7 It is guest’s responsibility to be on time & not to miss the train as guests themselves will have to bear the cost and face the consequences in case of missing of a train.

18.8 Since cruise or rail companies are private organizations, their own Terms and Conditions will be applicable along with Travel Dates’s Terms and Conditions.

19. Cancellation and Refund Policy

19.1 For any tour or package the services are booked or blocked several months in advance, cancellation of such services earmarked for a particular departure results in forfeiture of money depending upon the time of cancellation of services with the supplier. Therefore, any cancellation of the tour/ service booked, will attract cancellation charges as specified hereinafter. Your tour also includes third party product or service like airline, cruise, railway, transport, hotel, restaurant, caterer, sightseeing company etc., the Terms and Conditions and Cancellation Policy of such third party would be applicable in addition to Travel Dates Cancellation Policy and Terms and Conditions.

19.2 The said Cancellation Policy is applicable to all guests of Travel Dates. booked for Group Tours, Customized Holidays, MICE Tours, Inbound Holidays or any independent service taken from Travel Dates.

19.3 The request for cancellation of any service/ tour has to be submitted in writing, clearly stating the reason for cancellation via email to Travel Dates at tickets@traveldatess.com, from guest’s registered email ID. 

19.4 Once the booking is cancelled, it cannot be reinstated. Any reversal/ re-booking will be treated as fresh booking and additional charges may apply.

19.5 All guests expressly agree to the foregoing policy and terms.

19.6 Cancellation done by/ for/ due to:

a. Guest cancels the tour due to any personal reason:

1. After booking guest may have any personal reason like non sanction      of leave, exam postponement, illness, family emergency etc. which leads to      cancellation of their tour/ package.
2. Date of the cancellation request email sent by the guest (unless      decision withheld or changed), will be considered as the date of      cancellation and the cancellation charge will be applicable accordingly.                

b. Considering the safety of the tourists, Travel Dates is compelled to postpone/ reschedule the tour under force majeure situation or due to uncontrollable factors at the destination, however guest/s do not wish to continue and cancel the tour:

1. Travel Dates reserves the right to cancel/ postpone/ re-schedule      any tour under force majeure situation like natural calamity, epidemic,      pandemic, terrorist activities, political unrest, curfews, local riots,      government orders etc. or uncontrollable factors like airline operation/      schedule change, disruption due to political/ sports/ local/ VIP event      etc. at the destination considering the safety of the tourists.
2. Under any such force majeure situation/ uncontrollable factors, no      refund - fully or partially will be applicable. As refund is not      applicable, guest will be required to choose the next possible future date      of the same tour. If there is any price difference for the future tour,      guests will have to pay the same before the tour departure.
3. To reschedule the tour in force majeure situation/ uncontrollable      factors, Travel Dates will send the request to all the concerned      associates like airlines, hoteliers, transporters etc. for their      cooperation and assistance in postponement of the services. In case these      associates are not in a position to consider the request, then actual      cancellation charges may apply.
4. If guest wants to change the destination, then decision will depend      on the cooperation of the associates like airlines, hoteliers,      transporters etc. Such a decision will require time and will be given as      early as possible. If the selected tour’s price is more, then guest will      have to pay the difference before the tour departure. In case the tour      price is less, then the remaining amount will be kept in a credit shell      with Travel Dates. No refund is applicable for the credit shell.

c. Guest cancels the tour due to non-acceptance of change in itinerary/ service:

1. For the betterment of the itinerary or under unforeseen situation, Travel      Dates reserves the right to add/ delete/ exchange the sightseeing place/s      or any other service and on this ground guest will not be able to withdraw      from the tour.
2. In this case if the additional sightseeing or service requires      extra charge then it will have to be paid by the guest.
3. If any guest is not willing to accept the said change, then guest      will have to cancel the tour and cancellation charges as per the      Cancellation Policy will be applicable.

d. Deemed Cancellation - Guest’s booking stands cancelled due to visa rejection/ delay:

1. Rejection/ delay of visa will lead to deemed cancellation and the      booking will stand cancelled without any intimation or confirmation from      the Guest.      
2. Visa rejection date will be considered as the date of cancellation      and the cancellation charge will be applicable accordingly.
3. Guest can re-apply by paying additional visa charges, however      granting of visa is at the discretion of the respective Consulates and Travel      Dates will not be responsible for the same.
4. If visa is not granted even for the second time, the cancellation      charge will be based on the date of the rejection of the second visa      application.
5. If no intimation of visa (granted/ rejected) is received from the      respective consulate/ embassy before the tour departure, then it is      considered as deemed cancellation and cancellation charge will be      applicable.
6. In case of ‘group booking’, if visa of an individual in a group is      rejected or delayed and the rest of the group cancels the tour then      cancellation charges as mentioned in the Cancellation Policy shall be      applicable to the entire group.
7. When visa is received from consulate, it’s copy is sent to the      guest via email by Travel Dates, however sometimes consulates dispatch the      passports directly to the guest’s residence. In both the cases it is the      responsibility of the guest to check the visa sticker/visa copy and verify      that the personal details and visa validity is accurate. Due to any      incorrect details, if the immigration office does not allow the guest to      leave or enter the country, then Travel Dates will not be responsible for      any refund / losses / consequences.
8. In certain cases, where air ticket/ visa is processed more than 91      days in advance, there along with regular tour cancellation charges,      additional actual charges on account of air/visa fees will be applicable.

e. Deemed Cancellation - Guest’s booking stands cancelled due to the non-payment of partial/ full tour price:

1. Guest is required to pay full tour price at the time of booking/ 60      days/ 30 days prior to the tour departure date. If the payment is not      received during the mentioned time frame, then Travel Dates reserves the      right to cancel the booking without any written notification from the      guest and forfeit the paid amount.
2. In such case, Travel Dates cancellation notice date will be treated      as the deemed cancellation date and cancellation charges will apply as per      the Cancellation Policy.

f. Deemed Cancellation - Guest’s booking stands cancelled due to ‘No show’ or absence on Day 1 of the tour:

1. If any guest fails to join the tour on day one, it is termed as ‘No      Show’ and will be treated as deemed cancellation and no refund will be      applicable.
2. All services will stand cancelled and 100% cancellation charges      will be applicable, unless the guest notifies Travel Dates about joining      the same tour later at their own expense.

g. Deemed Cancellation - Guest’s tour stands cancelled due to discontinuation from ongoing tour:

1. If Guest discontinues/ terminates the tour for any personal reason,      it is termed as deemed cancellation and no refund will be applicable.
2. Travel Dates team will assist the guest to book the required      services, however all expenses for the same will have to be paid by the      guest immediately in advance.

h. Single (Solo) Guest sharing a room with other guest, cancels the tour:

1. Single guest should ideally book on speciality tours such as      Women's Special/ Seniors Special/ Adventure Special etc., where Travel      Dates guarantees a room partner and guest saves on the single occupancy      charge.
2. If a single guest is travelling alone on a regular tour, then s/he      will have to pay single occupancy charge. If s/he gets a room partner for      the tour and shares the twin/ double room for all tour days, then the      single occupancy charge will be refunded to the guest within 10 working      days of tour completion.
3. In case of cancellation by one of the room sharing partners, no      refund of single occupancy charge is applicable.

j. The above cancellation charges include various direct and indirect expenses incurred for preparation and operation of the tour.

k. Travel Dates is not liable to give any details or bifurcation of the tour price or the cancellation charge.

l. Any refund payable to the guest as per the Cancellation Policy will be paid within 30 working days of receiving the final confirmation of cancellation request from the guest.

19.7 Cancellation of the tour by Travel Dates:

1. Travel Dates reserves the right to cancel any group tour/ package      due to any operational reason or inadequate participation of the guests      required to operate a group tour. In such case, cancellation of tour shall      be communicated to the guest on their registered email/ telephone/ sms.
2. The amount paid by the guest will be refunded within 30 working      days of cancellation of the tour.
3. The refund will be paid by A/C payee cheque/ NEFT/ RTGS.
4. Travel Dates will not be liable to pay any interest on the tour      amount paid by the guest.
5. Travel Dates owes no responsibility for any additional expense      related to any other arrangements made by the guest on their own.
6. A guest willing to take any other tour can do so in consultation      with the respective Travel Advisor. Excess / short payment, if any for the      new tour will be refunded/ collected, to/ from the guest.

19.8 Right of Admission and Termination:

1. Travel Dates reserves the right to deny any booking or cancel the      accepted booking of any guest without divulging any reason or giving any      justification.
2. Travel Dates reserves the right to terminate the tour of any guest      while on tour if the guest does not follow the group tour decorum or      misbehaves/ create nuisance to the co-passengers/ Tour Manager/ coach      captain/ local citizens/ officials etc. Under such circumstance guest will      have to make arrangements for their return travel on their own and no      refund is applicable.                                                                

19.9 Transfer of Tour:

1. If guests wish to transfer their original tour to a new tour for      any reason, then such transfer is treated as cancellation of the original      tour and hence a fresh booking of the new tour has to be made.      Cancellation charges will apply on the net tour price of the original      tour. For the new tour, prevailing tour price and discounts will be      applicable.
2. If guests wish to transfer the tour, they will have to communicate      in writing to the Travel Advisor. Such requests will be accepted subject      to availability.

19.10 Merging of Tours:

1. Travel Dates reserves the right to merge two or multiple tours when      there is inadequate participation of the guests in a single tour or for      any operational reason. Seat allocation in the coach will happen as per      the booking date priority of the merged tours.

19.11 Refund:

1. Travel Dates reserves the right to determine the quantum of refund      payable to the guest in case of cancellation, transfer or amendment of the      tour. Refund is calculated on the basis of various factors such as the      cancellation date, reduction in tour capacity, contractual agreement and      cancellation policies of associates like airlines, hoteliers, transporters      etc. The decision given by Travel Dates on the quantum of refund according      to the Cancellation Policy shall be final and will be paid directly to the      guest.
2. As per GOI regulations any refund from Travel Dates for both,      Indian or International tours will be paid only in Indian rupees by A/C      payee cheque/ NEFT/RTGS, even if guest has made the tour payment partly or      fully in foreign currency.
3. Refund is always processed in the name of the family head marked on      the booking form or in case of ad-hoc/corporate group it may be in the      name of the institution/company who has made the payment on behalf of the      group.
4. Travel Dates is not liable to pay any interest on the tour amount      paid by the guest/s.
5. Convenience Charge for the payments made by Credit Card, Debit      Card, Online Transfer etc., is non-refundable.
6. Tax Collected at Source (TCS) for international tours is      non-refundable as it is deposited with the income tax department and      recorded on guest’s registered PAN. TCS once paid cannot be reversed,      however can be claimed by the guest while filing their annual Income Tax      Returns.
7. In case of force majeure/ uncontrollable situation Travel Dates      reserves the right to levy non-refundable ‘tour transfer charge’ or      ‘service charge’ for standalone service. 
8. For FIT/Customized packages, Holiday Design Fee charged at the time      of enquiry is non-refundable in case guests do not book the holiday with Travel      Dates.
9. When tour price includes visa fee and if consulate/ VFS/ embassy      procedure requires visa fee payment directly by the guest, then visa fee      reduction will be given at the time of booking or will be refunded within      7 working days of submission of visa payment receipt by the guest.
10. When tour price includes visa fee and guest holds a valid visa for      the tour, they are required to submit the visa copy at the time of booking      to avail the reduction of the visa fee. In case of unforeseen      circumstances if tour reschedules then guest will have to get the visa      done according to the new schedule and bear the costs of the same.

20. Accommodation on Tour

20.1 General:

1. Accommodation provided on the tour depends on the category of the      tour/ package. It may be in resorts, hotels, houseboats, tents, camps,      dormitory, hostels, cruise, train, coach etc. The location of the      accommodation generally depends on the tour program.
2. Suggested names of the hotels/ type of accommodation mentioned in      the tour program are always subject to availability. Similar type of tours      may be accommodated in different hotels/ type of accommodation depending      on the capacity and availability at the destination.
3. Hotel membership rewards/ points if any cannot be earned or      redeemed with hotels booked by the company.

20.2 Room Type/ Category:

1. Generally, the rooms are twin/double or single bedded and extra bed      (if needed) is provided in the form of a mattress on the floor. Guests can      upgrade the room to suite/ family room/ specific view room etc. subject to      availability by paying an additional cost. If any guest wishes to have an      additional room on tour, s/he can do so subject to availability by paying      an additional cost.
2. Single rooms are comparatively smaller in size and may be located      on a different floor or in a corner of the hotel.
3. Assignment of rooms to an individual or a group is at the      discretion of hotel/ associate/ supplier providing said service and is not      controlled by Travel Dates.

20.3 Check-In and Check-Out Time:      

1. It is a common practice amongst hotels in India and around the      world that check-in time for travellers is 3 pm and check-out time is 10      am. Our tour programs and itineraries are planned accordingly. Guests      should be aware that even if we reach the destination early in the      morning, we cannot check-in to the hotel and in that case, we will try to      complete one or more sightseeing/s before check-in.
2. If individual guests on their own want to check-in early or      check-out late, s/he can request the same and avail it subject to      availability by paying an additional charge.
3. Certain accommodation types may ask for a credit card/ security      deposit at check-in, which is refundable at check-out subject to the      utilization of services by the guests.

20.4 Room Sharing:

1. Single (solo) guest sharing a room with other guest will have to      abide by the room sharing policy of Travel Dates, which is sent on the      guests registered email ID upon booking the tour. Any issues such as      misunderstanding between room sharing partners, damage/ loss of personal      items or hotel property etc. is the sole responsibility of the sharing      partner/s and must be resolved between them. Travel Dates is not      responsible for the same.
2. Any room sharing partner resorting to harmful/ unhygienic/      intolerable behaviour will be compelled to take a separate room      immediately on tour by paying additional single occupancy room charge.

20.5 Children Sharing Room with Parents:

1. For the convenience and comfort on tour, it is recommended that a      family of three should opt for a double room with extra mattress and a      family of four should opt for two rooms. On international as well as on      Indian tours, most of the hotels do not allow four people in one room for      safety reasons.

20.6 Damage Caused to Property:

1. Any damages caused to the hotel rooms/ type of accommodation during      the stay, shall be borne by the guest and has to be paid immediately or      before check-out. If guests find any pre-existing damage in the room, it      should be immediately brought to the notice of the hotel staff and/ or Travel      Dates Tour Manager. Travel Dates is not responsible for such losses in any      form or liable to pay any charges.

20.7 Accommodation Facilities:

1. Accommodation facilities like parking, restaurants, coffee shops,      bars, gymnasium, spa, salon, swimming pool, sport and entertainment      activities, child care/ play centre, meeting room, business centre, travel      desk, doctor on call, lift/ elevator, porter, laundry, internet, Wi-Fi,      telephone, mini bar, alcoholic beverages, paid television channels, air      conditioners, in-room safe & amenities, room service etc. may be      available depending on the type of the tour or destination, and will      differ from property to property.  All these facilities may or may      not be available on complimentary basis and guests must check before      availing the same. Any charges upon use of such facility must be paid      directly to the hotel by the guest. 
2. Travel Dates shall not be liable for any disruption of any of the      services, facilities and amenities offered at the hotel or accommodation      type as well as deficiency in service including unprofessional behaviour      of hotel staff as it does not come under the direct purview of Travel      Dates.
3. To combat global warming, conserve natural resources and practice      sustainability, many countries/ governments/ local communities/ private      establishments/ independent bodies etc. have enforced restricted use of      water, electricity and air-conditioning which should be followed by every      guest as a responsible tourist.

20.8 Accommodation in the Tropics/ Forests/ Open Air:

1. In many accommodation types located in natural surroundings      especially tents, camps, safari lodges, beach resorts etc., insects like      ants & cockroaches in the room and birds, monkeys, small animals and      the occasional rodent sighting around the room or hotel grounds are almost      inevitable. It should by no means be taken as a sign of dirtiness, as it      is simply a fact of life in these destinations/ locations.

21. Meals

21.1 Meals on tour are served as written in the itinerary/ tour program as B (Breakfast), L (Lunch), D (Dinner). These are pre-set menus which mostly include Indian meals and sometimes local or international cuisine depending on the destination and tour. The Indian meal menu generally comprises dal, rice, roti, two vegetables, one non-veg item, salad & accompaniments and dessert.

21.2 Depending on the tour program, packed meals are served at few places on tour.

21.3 In a group tour special meal/diet request can be accommodated to a limited extent only, and if informed at the time of booking. Such guests should carry their own dry snacks, because at certain locations their special requests cannot be fulfilled.

21.4 If informed at the time of booking, Jain meal/ meal without onion & garlic is served at Lunch and Dinner as per the tour itinerary, not necessarily before sunset. It may be a buffet service or table service.

21. 5 A baby meal generally includes milk, plain dal and rice. We recommend that guests with very young kids should carry their regular baby food if needed.

21.6 Any missed meal due to any personal reason of the guest will not be substituted or compensated.

21.7 While we endeavour to select good quality restaurants for meals, we do not have a direct control over their operations in terms of food, hygiene, sanitation facilities etc., and Travel Dates is not responsible for any deficiency in the quality and service of the same. No complaints/ claims in this respect shall be entertained.

22. Tour Manager/s

22.1 Travel Dates’s Tour Managers are very popular among the tourists on both Indian and International tours. These Tour Managers accompany the guests on group tour from the first day to the last day of the tour as mentioned in the itinerary. To make the tour most enjoyable, guests are advised to follow the instructions given by the Tour Manager regarding tour schedule, safety precautions, clothing, things to carry, meals, sightseeing information, local etiquette, do’s and don’ts etc. Tour Manager is not responsible for any instructions ignored/ overruled by the guest/s and its consequences.

22.2 Guests are requested to treat the Tour Managers respectfully as they are doing their level best to accomplish the tour with great success. Any on-tour service issue/ complaint should be immediately brought to the notice of the Tour Manager by the guests so that a solution can be obtained and the issue can be resolved.

22.3 Though the Tour Managers are at the service of the guests on tour, they are not responsible for any theft/ loss/ damage to guest’s personal belongings and any injury or accident caused to the guest. Since the Tour Manager has to manage the entire group and complete the tour program as per the itinerary, s/he will not be able to accompany the guest/s personally or stay back with them in case of emergency. However, s/he will guide the guest/s for further process or for lodging the complaint with local authorities. Any expense incurred due to the same will be borne by the guest/s.

22.4 If guest’s personal belonging is lost and found after departing from that destination, then the guest will have to make arrangements to bring it back via courier service and bear the expenses for the same. Travel Dates or it’s Tour managers are not responsible to get back the lost & found item from any destination.

22.5 For smooth operation and clarity of instructions, along with verbal communication, Travel Dates’s Tour Manager will create a WhatsApp group of its guests on the second day of the tour (In rare cases due to unavailability of internet this may not be possible). This group would be created solely for sharing tour related instructions and next day’s tour program. In case any guest has an objection of being a part of this WhatsApp group, then s/he should intimate the Tour Manager immediately for necessary action.

22.6 On group tours the language of communication is Hindi and English. Tour Managers communicate in Hindi and/or English. On international tours all local guides, local hosts, ship crew, hotel representative etc. speak english. Guests are expected to be conversant with these two languages. In case any guest is unfamiliar with these two languages, Tour Managers will do their level best to make the guest/s comfortable and understand the tour program.

22.7 Travel Dates’s Tour Managers shall not be responsible for and extend any assistance to alter or amend the following:

1. Itinerary and its inclusions in normal conditions, as they are      pre-decided by Travel Dates.
2. Flight seat allotment, as it is at the discretion of the airline.
3. Coach seat allotment, as it is assigned as per the booking date      priority.
4. Room allotment, as it is at the discretion of the hotel.
5. Any missed sightseeing, if timings are not adhered to by the      guest/s.

22.8 The Tour Managers are under the contractual obligation of Travel Dates and accordingly are required to provide highest quality of services on Tour. However, Travel Dates shall only be liable for the act of Tour Managers which are related to the Travel Dates tours and Travel Dates shall not be responsible for any act done by him/her at their personal level. Guest are advised to refrain themselves from engaging in any kind of monetary or otherwise transactions with Tour Mangers in their personal capacity.

23. Shopping

23.1 Shopping is an important activity of any tour and an experience in itself. Guests should shop responsibly, as well as check the price and quality of the items they wish to purchase. All guest/s are hereby made aware that Travel Dates neither recommends nor promotes any specific shop or vendor and is not responsible for any item you may purchase on tour. Sometimes sightseeing places have their own souvenir shops/ flagship stores/ galleries where there is no compulsion on shopping but guests may shop if they wish to do so. While shopping guests should check quality, quantity, price and be aware of VAT refund, baggage allowance, courier charges, shipping, freight, customs duty wherever applicable.

24. Gift Voucher

24.1 Travel Dates has a facility of Gift Vouchers which can be purchased by the guests and gifted to their near and dear ones on happy occasions.

24.2 Sometimes Travel Dates also issues Gift Vouchers to guests as prize or benefit.

24.3 These Gift Vouchers come with the following:

1. The Gift Voucher can be redeemed only against group tours (subject      to availability) or holiday package of Travel Dates.
2. It comes with a validity and should be used within the specified      time limit.
3. It cannot be split as well as two or more gift vouchers cannot be      combined for one tour.
4. It is non-transferable, non-refundable and non-encashable.
5. At the time of redemption, guest will need to share the digital      code which they must have received at the time of voucher issuance.
6. The gift voucher cannot be used for one-day tour/ picnic/      stand-alone service, and also for the tours priced below INR 20000/-.
7. Travel Dates Terms and Conditions will also be applicable.

25. Guest(s) Participation in the Tour

25.1 Travel Dates welcomes all Indians, NRIs and foreign nationals to join the tour within India or around the world. Guests should be mentally as well as physically fit and should consult their physician before joining the tour. Differently abled guests should check the facilities available at the destination prior to booking the tour and must be accompanied by the family member.

25.2 The safety and well-being of all guests on the group tour is our priority, any guest who poses a threat to the tour companions and is found unfit to participate in any sightseeing or to continue the tour will be restricted from joining the sightseeing and/ or will be compelled to discontinue the tour. In such cases, Travel Dates will assist the guest for the further arrangements, however guest will bear all the expenses and no refund of tour price is applicable.

25.3 When a guest seeks any medical assistance on tour, the same will be arranged through local doctors or hospitals. All expenses regarding such medical aid will be borne by the guest. We recommend all guests to buy medical insurance which covers hospitalization and other medical expenses.

25.4 Guests should keep in mind and exercise caution as some tours include rough terrain, extensive walking sometimes over cobblestone streets, uneven pavements, steps, hill climb and/or locations which may not be easily accessible.

25.5 Guests should ensure that they are physically fit to participate in any included or optional outdoor/ adventure activity. Travel Dates will not be responsible for any injury, accident or mishap occurred due to the same.

25.6 Guests in need of special service must be accompanied by their near and dear ones or relatives on tour. Any required service like care taker, wheelchair, airport assistance can be made available at an additional cost subject to availability.

26. Guest(s) Responsibility

26.1 Guest details on their booking form are very important as all further arrangements of tour are dependent on the same. Any mistake can lead to a substantial loss to the guests, hence they are hereby informed to verify and reconfirm the details on their booking form. If the guest has booked the tour/package through Travel Dates’s sales office or sales partner’s office, they must authenticate the booking form and ensure that they have received a confirmation call and an auto generated SMS from Travel Dates’s corporate office immediately after the booking.

26.2 Accuracy and authenticity of the information provided by the guest:           

1. When guest/s submit any information to Travel Dates, at the time of      enquiry, registration, booking or while processing the visa or insurance,      s/he must ensure that all the information provided by them such as tour      date, name, age, birth-date, address, details of Aadhar/ PAN/ passport and      required financial information by visa consulate is accurate, true,      current and complete in all respects.
2. Travel Dates will rely on the information provided by the guest and      will proceed with all tour formalities on the basis of the same. If guest      finds any incorrect detail on their booking form, s/he should inform the      Travel Advisor and get it corrected immediately within 24 hours after the      booking.
3. Incorrect information may lead to amendments or cancellation of the      tour, the cost incurred for the amendment and/or loss due to cancellation      will have to be borne by the guest. Travel Dates will not in any way be      liable for the same. In case of any change in the registered contact      details, guest/s should immediately get it updated through their Travel      Advisor to avoid missing on any important information.

26.3 For any tour, guests need to submit their valid documents for processing the booking and collect the necessary documents from Travel Dates before the tour, in both these cases guest should observe the timelines to avoid any future issues in the booking/joining the tour. Timelines are shared periodically on guest’s registered contact details.

26.4 While on tour guest/s should carry original documents like Aadhar card, PAN card, passport with valid visa/s, air ticket, insurance copy, NOC if needed in case of minors/children, vaccination certificate, health report (if mandatory) or any other personal/ legal document required at the immigration. Guests are also advised to keep photocopies of the important documents with them and also at their homes in case of emergency.

26.5 Guests should select a group tour or a customized holiday, according to their likes and interests to make the most of their vacation. For a group tour the itinerary/ accommodation/ services etc. are pre-set, however while booking individual customized holiday, guest should ensure that they have selected the services to suit their expectations and confirm the booking. Customized Holidays do not have Tour Manager services available at destination, however all arrangements will be taken care of as per the itinerary through the local associates and Travel Dates will virtually assist the guest/s for a smooth holiday. Guests are required to be in touch with Travel Dates’s guest relation representative. If guests wish to have tour manager services on their Customized Holiday (FIT) package, they can do so at an additional cost, subject to availability of a Tour Manager.

26.6 When guests book the ‘group tour’ they are expected to conduct themselves in a manner that is appropriate for group travel. Any abusive/ aggressive/ harmful behaviour towards co-travellers/ Travel Advisor/ Tour Manager/ representative of the associates will compel us to cancel the booking or discontinue the guest from the tour. Company reserves the right to cancel or terminate such guest from the tour and will not be liable for any refund, compensation or consequences.

26.7 As per the immigration/ customs/ government/ community laws, guests are not allowed to possess or carry any illegal or restricted items such as narcotic drugs, weapons, ammunition, explosives etc. and if found, it will lead to discontinuation of the tour and guest may have to face legal action whatsoever it may be according to the law of the land.

26.8 Guests should follow Tour Manager’s instructions and maintain punctuality. Any missed sightseeing or service due to any delay on guest’s part will be the sole responsibility of the guest and any expense or loss incurred due to the same, will have to be borne by the guests.

26.9 While on tour it is everyone’s responsibility to take care of private as well as public property, any expense or penalty incurred due to the damage caused by the guest/s (knowingly or unknowingly) to the hotel property/ aircraft/ train/ cruise/ coach/ sightseeing attraction etc., will have to be borne by the guest/s and is to be settled immediately.

26.10 Any inconvenience faced by the guest/s on tour should be immediately brought to the notice of the Tour Manager so that a solution can be sought from the concerned officials wherever possible.

26.11 Guests should be aware that during their participation in the tours operated by Travel Dates, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas with narrow roads, ghats, low oxygen levels; travel by boat/ train/ automobile/ aircraft etc.; forces of nature; political unrest; acts of unlawfulness or terrorism; animal interaction; hazardous local customs and practices;  differing levels of sanitation; differing standards of safety; risks associated with water, air, fire, food, plants, insects and differing animal regulation; accident or illness in areas lacking means of rapid evacuation or medical facilities; acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks.

26.12 If the guest/s do not wish to or not allowed to visit a country or part of a country intended to be visited because of any law, condition or requirement of any governmental authority then these guests are solely responsible for any missed visit, loss, damage, costs incurred etc. and Travel Dates will not be liable for any refund, compensation or consequences.

26.13 As lawful consideration for the agreement with Travel Dates to participate in the tour, you agree that you will not make any claim against Travel Dates, its group companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage etc. however caused.

26.14 We suggest every guest to get insured before joining the tour. In case of any accident or incident leading to insurance claim, guest will have to directly communicate with the insurance company and provide necessary documents asked for the claim settlement. Any grant or rejection of the claim will be solely the decision of the insurance company and Travel Dates will not be responsible for the same. Any dispute arising about adequacy of settlement amount or rejection of claim should be directly dealt with the insurance company by the guests.

26.15 Airlines, cruises, trains are imposing stricter baggage policies with restrictions on size and weight, hence guests are advised to travel light with small bags which are easy to carry on their own.  Guest/s shall pay the porter charge or tip directly if any such service is availed by the guest/s at the train stations, airports, cruise terminals, immigration points, hotels or at any other place.

26.16 Tipping is customary (unless otherwise stated in your tour itinerary inclusions) in all parts of the world for services rendered like porters, coach drivers, guides etc.

26.17 Any friends, relatives or colleagues visiting guests on tour are not allowed to utilize any service unless they have taken prior permission and paid for the same in advance. Such admission or permission will be subject to availability.

26.18 This agreement though entered on your behalf, also binds the heirs, assigns and legal representatives.

26.19 Money to carry along: Travel Dates generally includes all services and maximum sightseeing as per the tour itinerary, however guests should carry money for their personal expenses, shopping, optional sightseeing, local delicacies, beverages, additional facilities offered by the hotel/ resorts etc. and also for any emergency due to medical reason or unforeseen/ force majeure situations.

27. Liabilities and Responsibilities of Travel Dates

27.1 Travel Dates as an organization is a facilitator who coordinates with various independent service providers for tour related services which include but is not limited to airlines, cruises, railways, transporters, sightseeing companies, hoteliers, restaurateurs, caterers, snacks suppliers etc. Though the company takes utmost precaution to ensure the smooth operation of the tour, it has no control over the operations and the running of these service providers. Thus, in case of any issues faced by the guests at the time of availing the service (which is the sole responsibility of the service provider), Travel Dates shall not be responsible or liable for compensation of any kind of operational inefficiency, misrepresentations, acts, omissions, errors, warranties, breaches or negligence on part of any service provider.

27.2 Travel Dates will not be liable for provision of medical care or the adequacy of any care that may be rendered in case of medical emergency or accident, and is not responsible for such risks and dangers that may arise beyond our control.

27.3 Any gesture of courtesy extended by Travel Dates towards guest/s in case of any force majeure/ unforeseen situation to minimize the impact, loss or damage, will not constitute as an admission of such liability or a waiver.

27.4 In the age of a fast moving world, human errors and omissions are expected. Travel Dates reserves the right to correct any mistake in tour price and re-invoice the guest even if the booking is made and confirmed, however if s/he disagrees and wishes to withdraw the booking and conveys the same immediately within 48 hours of the notification of such error, then the booking will be cancelled and advance paid by the guest will be refunded within 10 working days.

27.5 Sometimes a celebrity/ dignitary/ Travel Dates founder’s presence is advertised as a part of the tour itinerary, however due to unavoidable circumstances such assigned personnel may not be able to join the tour. Travel Dates will not be held responsible for the same.

27.5 For any withdrawal from the tour for whatsoever may be the reason, Cancellation Policy will be applicable. Company is not liable for any losses incurred by its guests in their personal capacity and hence have no liability relating to any loss of job/ business/ occupation/ contract/ interruption/ loss of business opportunity etc.

28. Travel Dates Website

28.1 Travel Dates’s website is for the use of guest/s to access the information regarding tours, packages and other relevant details. The language used for content on our website is English. We have made every effort to make the information as accurate as possible while updating the website, however Travel Dates cannot be held responsible for any typographical error or errors arising from unforeseen circumstances.

28.2 Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our website is accurate, complete or up-to-date. In any event, our website content is only valid at the time it is downloaded, and may change on a subsequent visit to our website.

28.3 Maps used on the website or on any promotional medium are indicative and not actual. They are just for your reference and not to scale. Photographs and descriptions of locations/ attractions/ hotels etc. are merely representative of conditions that existed at time of updating the website, creating the brochure, publishing advertisement etc. and conditions may differ at the time of your journey. Guests should read, understand, accept and then only book the tour or package.  

28.4 On Travel Dates website, guest/s have a facility to register themselves for booking of the tour or to access their post booking information. Guests are required to have a unique and strong password, which should be confidential and should not be shared with anybody. In case guest/s suspect any unauthorized access to their personal log-in on Travel Dates website, they should immediately intimate their Travel Advisor. Travel Dates reserves the right to terminate registration, disable log-in or deny access to website with or without prior notification to the guest, in case if any misuse is observed.

28.5 The content on Travel Dates website is provided for general information only, with the understanding that we are not engaged in the rendering of legal or other professional advice or service. Your reliance on or use of our websites and website content is entirely at your own risk.

28.6 Travel Dates website may have a third party product/ service for the use of the guest or an independent traveller. If we include a link of such third party product/ service/ website on our website, then you should be aware that the access to these links is voluntary and does not indicate that we are endorsing, sponsoring or recommending such product/ service/ website. Guests should check the Terms and Conditions and review the Privacy Policies of these websites before submitting any personal data to them. The quality, safety and operations of the same is at the discretion of the third party and Travel Dates will not be responsible for any loss, damage or injury sustained by the guest as a result of availing such products/ services advertised by the third parties on the website.

28.7 Travel Dates’s Terms and Conditions, grant a limited right to use this website as expressly permitted hereinabove. The website content such as itineraries, articles, texts, images, designs, logos, appearance and layout of the website are owned by Travel Dates and user agrees not to interrupt, copy, exchange, modify, sell or transmit anything from the website for any commercial or public purpose. 

28.8 It is a criminal offense to tamper with our website by introducing viruses, trojans, worms, logic bombs or other material which are malicious/ technologically harmful or to attempt to gain unauthorized access to our websites/ the server on which our websites are stored. Any such breach under the ‘Information Technology Act’ will lead to immediate ceasing of website access/server and lead to legal/criminal proceedings.

28.9 Travel Dates reserves the right, in its sole discretion, to terminate the access to the website and the services offered on the same or any portion thereof at any time for general maintenance or to make improvements/ changes or any other reason whatsoever without any prior notice.

28.10 Although we make all reasonable attempts to exclude viruses from our website and website content, we cannot ensure that there will be none or that our website will not be subject to unauthorized access or modification. Thus, you are recommended to take all appropriate safeguards on your computer or other device including installing appropriate protective software before downloading any of our website content.

29. Copyright and Browsing Licence

29.1 You acknowledge that all copyright, designs, database rights, trademarks, patents and all other intellectual property and material rights relating to our website is and remains our sole and absolute property.  You are granted no right, licence or interest in or to our website content or any intellectual property rights in it.

29.2 You are not allowed to modify, copy, distribute, transmit, publish, transfer or sell any of our website content or use our website for any commercial purpose, including any advertising or advertising revenue generation activity on your website or any other medium from your end.

29.3 As a guest, you have been granted a browsing licence which gives you a permission to download and run the pages of our website that we make accessible to you, in a web browser and to store/ copy/ print the same provided that you are doing so as a guest for the purpose of your travel. Travel Dates reserves the right to terminate the said rights if any misuse is observed.

30. Trademarks

The name, logos, symbols, slogans, trademarks, service marks, creatives displayed on Travel Dates website or any promotional material at any of the Travel Dates sales offices etc. is an intellectual property of Travel Dates. It is protected under laws and cannot be reproduced, copied, used either alone or in conjunction or combination with other trademarks, logos or otherwise in any manner which may be confusing or misleading. It also does not grant anyone a license, right or authority to utilize it in any manner.  Any unauthorized use of the same, without the prior written permission and consent of Travel Dates, will be in violation of the applicable laws and it will lead to an appropriate legal action.

31. Privacy of Information

31.1 Personal information shared by the guest which is necessary for processing the booking is confidential. Travel Dates will need to use guest’s personal information which may include each guest’s name, age, birth date, address, phone number, email ID, Aadhar number, PAN number, passport number and additional personal information like religion, health & mobility status, medical history, dietary preferences etc. To process your travel arrangements this personal information may be passed on to consulates, embassies, visa facilitators, tourism organizations, customs/ immigration authorities, airlines, cruises, railways, hoteliers, destination management companies, marketing & communication service providers (for sms, email, WhatsApp), associates & partners, Tour Managers, co-travellers (to a limited extent) etc.

31.2 In addition to the above, guest’s personal information is subject to disclosure as required by law or by order of the court or enquiry by any government or statutory authority.

31.3 Travel Dates sends you transactional and promotional sms/ email/ WhatsApp/ phone calls to update about your tour status, new launches, promotions, festive offers/ greetings etc. On booking a tour/package, you consent to your personal data being used/ passed on to relevant third parties as set out above.

31.4 Company reserves the right to use guest’s testimonials/ emails/ on-tour photos/ video clips/ social media posts tagged to Travel Dates, for promotion of tours/ packages/ destinations/ information videos etc. on any media without obtaining any further consent or payment in respect of such photographs and/or videos.

31.5 The Company reserves the right to refer a guest, on request, to prospective guest for the promotion of Travel Dates's business.

31.6 Confidentiality:

Information concerning Travel Dates or any of its group companies, their employees, partners, associates, agents, guests/ customers or others whose data is collected, stored, or processed is the property of Travel Dates and is confidential except for the necessary disclosures required by the law and for the proceedings of the tour.

32. General Terms

32.1 Changes in Terms and Conditions: We may timely revise the ‘Terms and Conditions’ without prior notice to you. These changes will be updated by publishing the new version on our website. You are expected and should check these terms each time you visit our website, to keep track of and be aware of any changes or updates. By continuing to use our website after any such revision, you will be considered to have accepted the updates too. Latest updated ‘Terms and Conditions’ will override all previously sent/ published Terms and Conditions.

32.2 No person other than the company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation of these ‘Terms and Conditions’. Employee/s and the Partners/s of Travel Dates have no authority to vary, add, amplify or waive any stipulation, representation, term or condition set forth in the Terms and Conditions of Travel Dates. Any assurance given by any Employee/s and the Agent/s shall have no effect or consequence. 

32.3 Enforceability: Should any of these Terms and Conditions be held invalid, that invalid provision shall be construed to be consistent with the applicable law, and in a manner so as to remain consistent with the original intent of Travel Dates. Provisions not otherwise held invalid shall remain in force.

32.4 No Prejudice to Consumer Rights: If you are acting as a guest (i.e. an individual acting for his/her private purposes not associated with a business or profession) then nothing in these ‘Terms and Conditions’ shall affect your legal rights as a consumer to the extent they may not be excluded or limited by law, and our ‘Terms and Conditions’ shall be read subject to this.

32.5 Jurisdiction: This Agreement is subject to interpretation as per the laws of India. All disputes pertaining to the tour/ package/ service and any unresolved dispute/ claim arising therein shall be subject to the Court of Jurisdiction at Mumbai (India) only.

32.6 Complaint Procedure & Consumer Protection: If any guest has a query, concern or problem during their booking process or holiday then they should immediately inform their Travel Dates Travel Advisor or Tour Manager present on tour. In case of Customized Holiday, they should contact their virtual guest relation representative. We will try to resolve the query or find a solution for the problem as soon as possible. If the matter does not get resolved locally then guest should call Travel Dates guest relation emergency Number +91-9008101580 or write to  tickets@traveldatess.com  by quoting their booking reference number and all relevant information. Failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem, which may affect the manner in which guest’s complaint is dealt with and their rights under this contract. Any unresolved issue, must be brought to our notice within 7 days after completion of the tour/service. Travel Dates will try to resolve the same on priority, however timeline for the same will depend on the factors involved in it. Any claims made after 7 days of completion of the tour will not be considered by Travel Dates.

32.7 Applicable Law and Dispute Resolution: Travel Dates is committed to participating in a consumer-friendly dispute resolution process. The guest and Travel Dates each retain the right to seek relief in small claims court [Bangalore] as an alternative to arbitration. At least 90 days prior to filing a complaint against each other, Travel Dates and the guest each agree to notify the other party of the dispute in writing and attempt in good faith to negotiate an informal resolution. Guests must send the said all communication related to such disputes or for that matter any other notice or legal complaints to ‘Travel Dates corporate office, situated at Bangalore, India.’ Travel Dates will send its reply to the registered email address of the guest submitted at the time of booking. A notice must include: the party’s name and preferred contact //information, a brief description of the dispute, and the relief sought. If the parties are unable to resolve the dispute within the 60-day period, only then may either party commence legal proceedings by filing a written Complaint at the Consumer Redressal Commission or the Court of Law. Any such notices pertaining to legal disputes must be sent at Travel Dates Corporate office located at Bangalore, India.

32.8 Arbitration: Any dispute arising out of or in connection with these Conditions, and/or the subject matter or any agreement between the guests and Travel Dates, including any question regarding its existence, validity or termination, shall be referred to the Arbitral Tribunal consisting of a sole Arbitrator appointed by the mutual consent of both the parties and the said Arbitrator shall not be related, directly or indirectly, as an employee, an agent, dealer or representative of either party or otherwise interest in other party or its business. The proceeding of the Arbitration shall be conducted in the English language and the venue for such Arbitration shall be Bangalore. The expenses involved in such Arbitration proceeding shall be born and paid by the parties equally 

32.9 Indemnification: The guests shall hold Travel Dates fully indemnified and harmless in case any suit, action, application, revision, writ petition, execution proceedings, claim, demand or any other legal proceedings are initiated against Travel Dates due to any action /s of the guest. Guest/s also agree to indemnify Travel Dates against all third-party claims, actions, damages and remedies which may be brought against us in respect of their participation in the operation of the tour.

32.10 Disclaimer of Warranties: You expressly agree that your use of, or inability to use, the service is at your own risk. All products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement. And also, it does not warrant that your use of our service will be uninterrupted, timely, secure or error-free and the results that may be obtained from the use of the service will be accurate or reliable.

32.11 Attorney/ Client Fees: If guest/s is unsuccessful in any legal action instituted against us, then they must indemnify us for the full amount of any claim including but not limited to legal costs, attorney/ client fees etc.

33. Please note the following conditions for the voucher:

• A trip must be booked (deposit paid) with the voucher before its expiration.

• Vouchers are valid only for customized tours. They cannot be used for group departures, pre-designed packages, or other standard travel options.

• All vouchers are valid for 6 months from the date of issue unless otherwise specified. Unused vouchers after this period will be forfeited without any refund or exchange.

• Vouchers may be used for your tours or by a referral, have no cash value, and can only be applied toward Travel Dates tours.

• Vouchers can be used as full or partial payment for a tour, but trips booked with vouchers are not eligible for cash refunds.

• Each voucher may be used for a single transaction only; any remaining balance cannot be exchanged for cash or another voucher and will be forfeited automatically.

• The voucher number must be submitted/entered at the time of booking, and an email should be sent to tickets@traveldatess.com to confirm the voucher application. The booking balance will be adjusted accordingly.

• Vouchers cannot be combined with any other vouchers, discounts, or promotions.

• Vouchers are only valid for new bookings and may not be applied to existing bookings.

• Travel Dates reserves the right to amend these terms and conditions without prior notice.

34. The terms and conditions, along with the code of conduct for a wellness tour/group tour/All kinds of tours, typically cover the following guidelines:

1. Communication and Conduct Expectations: All participants are expected to communicate professionally and respectfully. Inappropriate or disruptive language or behavior, whether in person, over the phone, or through chat, will not be tolerated. Travel Dates reserves the right to terminate participation in the tour at any stage if these expectations are not met.

2. Timely Compliance: Any documents, payments, or other requirements requested by Travel Dates must be provided within specified deadlines. Failure to meet these requirements may result in termination of your tour participation, with no entitlement to a refund.

3. Behavioral Standards: Positive and respectful behavior is required at all times. Travel Dates may discontinue the tour services for any individual exhibiting unacceptable behavior, as deemed necessary to maintain a positive experience for all participants.

4. Refund Policy: Refunds are solely at the discretion of Travel Dates. In cases of termination due to non-compliance with these terms, disruptive behavior, or failure to meet requested deadlines, refunds may not be provided.

By joining a Travel Dates tour, participants agree to abide by these terms and understand that Travel Dates’ decisions are final.

  • If a participant cancels their booking, a 100% cancellation fee will be charged based on the total cost.

• The participant who cancels will be responsible for any resulting losses or penalties, including any impact on other group members, and these costs will be borne entirely by the cancelling participant.

• If the tour is cancelled by any participant, wellness instructor, or institution involved in the collaboration, they will be liable for any losses incurred by other participants who have made partial payments and intend to join the tour.

• The full/part payment made by each participant, along with any additional expenses (such as flights, accommodations, or other pre-booked services), must be refunded immediately or within three days by the participant, wellness instructor, or institution that chose not to join, which results in the cancellation of the entire tour.

1. Respect and Inclusivity: Participants are expected to respect each other’s privacy, personal space, and beliefs. Inclusion and kindness are emphasized.

2. Punctuality: Being on time for all scheduled activities and meetings is crucial to ensure smooth operations and respect everyone’s time.

3. Health and Safety: Adherence to health and safety protocols, including any specific guidelines related to wellness activities, is mandatory.

4. Communication: Open, honest, and respectful communication is encouraged. Any concerns or issues should be communicated to the tour leader.

5. Mindfulness and Presence: Participants should engage fully in activities, maintaining mindfulness and presence during wellness sessions.

6. Environment: Respect for the environment, including minimizing waste and following sustainability practices, is important.

7. Substance Use: Policies on the use of alcohol and other substances should be followed, often advocating moderation or abstinence during wellness activities.

8. Digital Etiquette: Limit the use of digital devices to maintain a peaceful and distraction-free environment.

9. Dress Code: Appropriate attire for wellness activities and local customs should be observed.

10. Group Harmony: Actions that promote group cohesion and harmony, such as cooperating and participating positively, are encouraged.

These guidelines ensure a positive, respectful, and enriching experience for all participants.

Do’s-Instructor

1. Prepare Thoroughly:

• Plan the itinerary carefully, ensuring a balanced mix of activities.

• Research the destination thoroughly to provide accurate information.

2. Communicate Clearly:

• Explain the tour agenda and expectations clearly to participants.

• Be open to questions and provide clear, concise answers.

3. Promote Safety:

• Ensure all activities are safe and suitable for all participants.

• Have a first-aid kit and be aware of the nearest medical facilities.

4. Be Attentive:

• Pay attention to the needs and preferences of each participant.

• Be available for individual consultations if needed.

5. Encourage Participation:

• Motivate participants to engage in activities.

• Create a non-judgmental environment where everyone feels comfortable.

6. Provide Nutritional Guidance:

• Offer healthy meal options and snacks.

• Educate participants about the benefits of various foods.

7. Incorporate Mindfulness:

• Include sessions on mindfulness, meditation, or relaxation techniques.

• Encourage participants to connect with nature and their surroundings.

8. Offer Variety:

• Include different types of wellness activities (e.g., yoga, hiking, workshops).

• Cater to different fitness levels and preferences.

9. Stay Positive:

• Maintain a positive and energetic attitude throughout the tour.

• Address any issues or conflicts calmly and professionally.

10. Follow Up:

• Check in with participants after the tour to offer continued support.

• Provide resources or recommendations for maintaining wellness practices.

Don’ts-Instructor

1. Overload the Schedule:

• Avoid packing the itinerary with too many activities.

• Allow for downtime and rest periods.

2. Ignore Individual Needs:

• Don’t neglect the specific needs or limitations of participants.

• Avoid a one-size-fits-all approach.

3. Be Inflexible:

• Don’t stick rigidly to the schedule if adjustments are needed.

• Be adaptable to changes in weather, participant energy levels, etc.

4. Neglect Safety:

• Don’t overlook potential hazards in activities or the environment.

• Always prioritize participant safety over all other activities.

5. Push Too Hard:

• Avoid pressuring participants to engage in activities beyond their comfort level.

• Be mindful of signs of fatigue or distress.

6. Ignore Feedback:

• Don’t dismiss participant feedback or complaints.

• Use feedback constructively to improve the experience.

7. Be Unprepared:

• Don’t show up without proper equipment or knowledge about the activities.

• Always have contingency plans in place.

8. Neglect Inclusivity:

• Avoid creating an environment where some participants feel excluded or marginalized.

• Ensure all activities are accessible to everyone.

9. Overpromise:

• Don’t make unrealistic promises about what the tour will achieve.

• Set clear and achievable goals.

10. Forget to Have Fun:

• Don’t make the tour overly serious or strict.

• Ensure there’s a balance of learning and enjoyment. 

35.

•If your flights involve a combination of different airlines, you may have to collect your luggage on arrival at the connecting hub and register it again while checking in for the return

journey to your origin.

•At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of checkout,

minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages done to the accommodation).

•There will be no refund for unused nights or early check-out (In case of Medical condition it completely depends on hotel policy).

•Check-in and check-out times at hotels would be as per hotel policies. Early check-in or late check-out is subject to availability and may be chargeable by the hotel.

•The price does not include expenses of personal nature, such as laundry, telephone calls, room service, alcoholic beverages, mini-bar charges, tips, portage, camera fees etc.

•Travel Dates reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions,

traffic problems, over- booking of hotels / flights, cancellation / re-routing of flights, clo- sure of / entry restrictions at a place of visit, etc. While we will do our best to make

suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.

•In case a flight gets cancelled, Travel Dates will not be liable to provide any alternate flights within the same cost; any additional cost incurred for the same shall be borne by the

traveler.

•If your stay is falling on 24th December, 31st December or 14th February, there may be mandatory Gala Dinner Charges additional that you need to pay at the hotel directly.

•Cancellation fee applicable on Net Tour Price (per person): 100%

•We are holiday organisers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or

coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. Therefore,

please carefully note that:

•You will need to adhere to the conditions, rules and regulations of each service provider. For instance, you will need to check the bag- gage rules of the airline, you will need to

check the hotel rules to check what the mealtimes are, at which you should make yourself available. The company is not responsible / liable for the consequences if you breach

such rules and regulations.

•If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such

injury or damages, we shall separately charge you for the same.

•We cannot be held responsible / liable for any delay, deficiency, in- jury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or

agents.